Complaints and Feedback

Your feedback on our service is important to us

As a client of Platform Youth Services, or someone who is impacted by our service, we are always open to your feedback.  And if you make a complaint it will be followed up.

Our Commitment to You

You have the right to make a complaint if you are not happy with any aspect of the service. Your complaint will be taken seriously and dealt with fairly. Your complaint will be dealt with in a confidential manner.

The Process

If you would like to provide us with feedback or make a complaint, you can:

Talk to your Youth Worker, Case Manager or the House Manager if you are already a client of the service and you feel comfortable doing so.

Call us 02 47 600 800

Write a letter to our Corporate Office

Send an Email Here

Or submit your feedback below.

Letters or emails should be addressed to the Manager Quality.

 If you need some help with your complaint, you can also ask us for a Complaints Form and have a support person assist you to fill it out.

While a complaint is being investigated, we will keep you informed of the process.

We deal with complaints promptly, usually not more than 14 days.

If you don’t feel comfortable talking to anyone at Platform about your complaint, you, or a friend, or a support person can also talk to:

The Ombudsman or a Community Visitor:

NSW Ombudsman

Phone: 02 9286 1000 or 1800 451 524

Email: nswombo@ombo.nsw.gov.au Website: www.ombo.nsw.gov.au

If your complaint is about how we have dealt with your personal information or your privacy, you can also contact the:

NSW Privacy Commissioner

Phone: 1800 472 679

Email: ipcinfo@ipc.nsw.gov.au Website: www.ipc.nsw.gov.au