Supporting Complex Needs with Care and Connection

At Platform Youth Services, we are committed to supporting young people through some of life’s most challenging moments. This case study highlights the journey of a resilient 20-year-old woman from Emu Plains, navigating the complexities of mental health, housing instability, and the impact of domestic violence.

A Story of Resilience

This young woman’s journey has been shaped by significant challenges, including a complex mental health history that includes suicidal ideation and an extended hospitalisation interstate. Recently discharged from care, she found herself temporarily staying with a friend, with limited options for stable housing and an uncertain future ahead.

Adding to her difficulties is a background of family domestic violence, which has left her without the safety net of family support. Despite these hardships, she has shown incredible resilience, earning certificates in Hospitality and Business and beginning nursing training, which she had to pause due to her mental health struggles. Her determination to pursue education and employment speaks volumes about her character, even as her ongoing mental health challenges disrupt her ability to maintain consistent work.

A Tailored Approach to Care

Given her complex needs, Platform Youth Services recognised that her situation required specialised support beyond what we could directly provide. We approached her case with a focus on ensuring she received the care and resources necessary to build a more stable future.

Our team worked collaboratively with her to identify services equipped to meet her unique needs. One critical connection was made with the Commonwealth Psychosocial Support Service (CPS) through Flourish Australia. This program is specifically designed for individuals with severe mental health challenges who are not covered by the NDIS.

The CPS program offers a personalised approach, helping individuals like this young woman develop independence, safety, and meaningful connections within the community. By fostering productivity and reducing the reliance on acute care, the program supports young people in rebuilding their lives with dignity and purpose.

The Power of Connection

This case highlights the importance of collaboration and a holistic approach to care. Platform Youth Services played a crucial role in ensuring this young woman did not fall through the cracks. By identifying the right services, facilitating referrals, and providing a supportive transition, we helped her take steps towards a safer and more stable future.

Our commitment extends beyond immediate housing support. For young people with complex needs, it’s about offering compassion, listening deeply, and ensuring they feel seen and supported. While we couldn’t directly provide accommodation in this instance, we ensured she was connected to the resources and programs that could meet her specific needs.

A Commitment to Dignity and Hope

At Platform Youth Services, we believe every young person deserves a chance to thrive, no matter their circumstances. This story is a testament to the resilience of young people facing immense challenges and the power of community-driven support to guide them towards brighter horizons.

We remain steadfast in our mission to ensure no young person is left behind. By listening, adapting, and connecting, we’re empowering hope—one story at a time.

#BreakingTheCycleofHomelessness