Referral and Intake

Referral Process

We accept referrals for vulnerable young people who are homeless, at risk of homelessness, or who need extra support in Penrith, Blue Mountains and Hawkesbury.

Referrals can be made in a few different ways:

1. In person: See our locations here »

2. By phone: Call us 02 47 600 800
No credit? Call The Right Door (free call) 1800 760 071

 3. By email: Make a referral to our service via email

You can also download our referral forms to send electronically or via fax 02 47 600 801. Download here »

We will respond to your referral inquiry within 24 hours (weekends and public holidays excepted).  If you have not received a reply within this time, please call us.

INTAKE Process

 Make Contact

A young person or their representative can contact our staff by one of the above methods. We collect basic contact information and determine the type of support that’s needed.

Initial Assessment

Based on the information provided, one of our workers will follow up with you to conduct an assessment interview either face to face or on the phone to gather more information and work out your goals.

As part of the assessment, we will also need to speak with people at other places you have lived or with other people who know you.   We will seek your permission before doing this.

To find out more about your rights and how you can expect to be treated see our Client Charter

After Assessment

Once an assessment is complete, we will discuss the type of service we can offer.  If we can’t meet your needs at Platform, we will work with you to connect with a service who can.

Emergency Accommodation

Emergency accommodation assessments will be completed during referral or initial contact. If you are a young person under 16 and have nowhere safe to stay we may have to involve other services to ensure your safety and that your needs are being met.